GENERAL RETURN/EXCHANGE/CANCELLATION POLICY
We make every effort to process your orders in a timely manner. As such, if you contact us to request to cancel your order, your order will incur a 10% restocking fee.
If you wish to return items purchased on our website, please contact us within 10 days of receipt for a refund (less shipping and handling charges), or 15 days of receipt for exchange or store credit. Items must be in their original packaging, with the tags on, unused, and in resalable condition. If you return an item that has been used no credit will be issued or you can choose to have the merchandise shipped back to you at your expense. Before returning any items, you must email your request to email@example.com with “RETURN” in the subject field, at which time return instructions will be sent to you. Please note if you would like store credit or an exchange. Upon receipt of returned item, a full refund will be applied, minus the actual cost of shipping. All shipping costs are the responsibility of buyer including the return shipping cost and the cost of shipping the package to you. We are not responsible for lost or damaged packages when shipping items back to us. Purchases made with promotional codes, coupons or gift certificates are eligible for exchange only. Please note that there are no refunds or exchanges on final sale items. For any questions or concerns regarding the return/exchange process, email customer service at firstname.lastname@example.org.
The following items are final sale and are not eligible for return or exchange:
-Baby Carriers (includes SSC, wraps and ring slings)
-Nursing Bras, Lingerie and Nursing Tanks
-Strollers and Car Seats
-Personal Care items
-Teethers and Soothers
We make every effort to ensure that your purchases are delivered in good condition; however, if you receive a damaged item, please contact us within 7 days of receipt to report the problem. After 7 days, Stork and Bundle cannot replace damaged items and issues must be addressed with the manufacturer. Stork and Bundle is committed to providing the best quality merchandise and purchases products from reputable manufacturers who stand behind the quality of their products. Most items are covered by manufacturers’ warranties. Warranty information, when applicable, is included inside the product packaging. Should you have a problem with an item, need instructions or replacement parts we recommend that you contact the manufacturer directly.
Orders received by 2:00 PM (EST) are normally shipped within 1 to 3 business days.